SHIPPING

All items are sent via Royal Mail Tracked 48.

Please note that after a shop update launch, or at busy times like in the run up to Christmas, dispatch may take up to a week. If your item is urgent or for a special occasion, do get in touch and I will do my very best to speed the process along.

I am able to send items directly to a recipient - just add their address into the Shipping details during checkout. If you add a note at checkout I’m able to handwrite a compliment slip with your order and include it in the parcel.

If you live locally and would like to collect from my studio in Falmouth, simply select the Pick-Up option at checkout and I’ll be in touch via email. Please keep an eye on junk mail if you have selected this option. International shipping is currently not available.

PACKAGING

I use 100% plastic free packaging to get your order to you. I wrap each piece in a paper alternative to bubble wrap. This is placed in a box with recycled packing paper to hold it in place and keep it safe in the box during it’s journey to you, with an EOT Ceramics postcard.

RETURNS

In the unlikely event that your pieces arrive broken, please let me know as soon as possible via email with pictures of the damage to eotceramics@gmail.com.

Returns are accepted on a case by case basis so please consider carefully before purchasing an item. Returns are not accepted on pre-orders, seconds or made-to-order items. Any returned items are your responsibility until they reach me and I am unable to cover shipping costs for items returned.